On arrival at the delivery address the goods must be inspected for any sign of damage and also that you have received all of the goods that are listed on the delivery note.

Any damage or shortfall must be clearly written on the driver’s delivery note before the driver leaves the delivery address and a copy retained by the person receiving the goods.

The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

In the event of a claim for either damage or shortfall to an order the delivery note will be used as evidence of this. No claims for damage or shortfall will be accepted if the details of damage or shortfall are not written on the driver’s delivery note.

The goods dispatched will have left our warehouse or our agent’s warehouse in perfect condition and any damage or loss will have occurred whilst in transit and be the fault of the carrier. We insure our goods in transit and as long as the delivery note is signed in the manner described above upon receipt then we will re-supply any damaged or lost goods. Claims for "carrier damage or shortfall" must be made to us by telephone within 24 hours of receipt of the goods.

Under absolutely no circumstances should you ignore this simple instruction, the delivery drivers are not employed by us and any verbal instructions from them contrary to this should be disregarded.

This does not affect your statutory rights as a consumer.

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